Frequently Asked Questions
We’ve gathered the most common questions from our guests — from booking and setup to rain plans and room details — so you can plan your celebration with ease.
For answers to specific topic, click on the links below, or read through the whole page to know more:
• Pool Use
BOOKING AND PAYMENTS
Q: How do I reserve a venue or room?
A: Venue bookings are confirmed with a ₱ 5000 non-refundable Reservation Fee and a refundable venue security deposit of ₱1,000 per venue. Room bookings are confirmed with a ₱ 750/room non-refundable Reservation Fee. Once these payments are confirmed, your reservation is considered confirmed. We strongly recommend that you finalize your Overnight Upgrades, should you intend to upgrade your rooms, during your reservation because Overnight Upgrades are subject to availability.
Q: What’s your cancellation or reschedule policy?
A: We understand plans can change. Please contact us directly to rebook or discuss.
VENUE USE AND DURATION
Q: How long can we use the venue?
A: All Venues (Grand and Intimate) all come with 4-hours of use.
Q. What do you mean by "Exclusive Event Time Slot"?
A. Rest assured that we do not schedule overlapping events in different venues. We only book one (1) event in the morning to early afternoon timeslot, and one (1) event mid-afternoon to evening timeslot. This does not mean you have exclusive use of the entire resort for the whole day. Other events may be setting up at different venues, other rooms may have checked-in guests, or other groups may have a scheduled Wedding Prep/Video/Photoshoot at the same time.
Q: Can we extend our venue rental time?
A: Venue extensions can be extended an additional 2-hours with additional fees depending on the venue subject to availability. Beyond 6-hours of use, full venue rental rates are charged.
Q: When can we setup for our event? Can we setup the day before?
A: Setup the day before your event is subject to availability of the venue. Please coordinate with us, the week of your event to know if the venue is available for advanced setup. Setup may be done during the day up to 8:00PM. Evening setup beyond 8:00PM will incur hourly charges of PhP 500/hour. Standard venue setup may start as early as 5:00 AM on the day of your event. For morning events that start as early as 8:00AM, set-up may be as allowed the day before. For available times, please coordinate with the staff on-site.
Q. How about setting-down for the event. Is that included in the event rental time?
A. Set-down of your event is FREE for 1.5hours after your event (i.e after the end of your event program). An additional 1-hour is free for venue set-ups with trusses. Extensions beyond this may be allowed with added fees depending on daytime/evening set-down, subject to availability. Additional set-down during the day is PhP 250/hr. Additional set-down time after 8PM is PhP 500/hr. Check that your Organizers have ample staff for efficient set-downs to reduce chances for additional costs.
VENUE INCLUSIONS, PACKAGES AND ADD-ONS
Q: What is included in the venue rentals?
A. Venue Rentals include: 4-Hour Venue Use, FREE access for pre-nup/pre-event daytime shoot (by appointment), Air-conditioned changing room at Antonia's Hall (5-hours) on the day of your event, Catering Prep area, Stand/Mounted Electric Fans for al fresco spaces, Back-Up Generator and Spacious Parking.
Q. Do you have all-in packages including catering, event-styling, lights and sounds, SDE, etc.?
A. Casa Antonia regularly works with event/wedding organizers who are familiar with organizing events at Casa Antonia. We can refer you to them for all-in packages that include Casa Antonia Venues and Rooms. You can find there Facebook links in our Events & Shoots page, or send us a direct message on our Facebook account.
Q. Do you charge corkage?
A. We have utility surcharges for Lights & Sound Systems, Trusses, LED Walls, Band Powered Equipment, and booths/carts. Corkage is also charged for supplier/crew meals if not purchased from Casa Antonia. For rates, please contact us.
Q: Can we upgrade or add extras to our venue rentals?
A. Yes. You can add Day Rooms to your Venue Rentals. These Day Rooms can be upgraded to Overnight Rooms subject to availability. If you do intend as early as your reservation to upgrade these rooms, we strongly suggest you do so during reservation. We cannot guarantee Overnight Room Upgrades as there may be scheduled events the day before or the day after yours.
WEATHER AND RAIN PLANS
Q: What happens if it rains?
A: No need to worry — Casa Antonia hosts only one event per time slot. If it rains on your fully outdoor event, we’ll relocate your celebration to Antonia’s Hall (Al Fresco) for a comfortable backup plan.
Q: Do you provide tents or flooring?
A: Weather protection (tents) are available through recommended suppliers with extra charges.
VENDORS, CATERING PREP AREAS AND PARKING
Q: Can we bring our own organizer, caterer or stylist?
A: Yes! We’re an open-vendor venue — bring your preferred suppliers.
Q: Do you have kitchen or prep areas?
A: Yes, venues include a designated areas for catering prep.
Q: Is there enough parking for guests and suppliers?
A: Definitely. Our spacious parking area can accommodate cars, coasters, and supplier trucks.
ROOM USE AND CHECK-IN/CHECK-OUT TIMES
Q: All rooms are considered Day Rooms.
A: Day Rooms are good for up to 14-hours of use on the day of your event with a cut-off check-out time at 10:00PM regardless of check-in time.
Q. What rooms are best for preps?
• Ligaya Room (Bride’s Haven) – spacious and light-filled
• Corazon Room (Groom’s Retreat) – compact and private
• Cecilia & Rosario Rooms (Entourage Suites) – ideal for bridesmaids or groomsmen
• Elena Room – perfect for family members of the Bride whom the Bride is comfortable sharing a joint bath and shower with.
• ACL Suite – perfect spacious prep room for a large entourage. PWD and Senior friendly as it is located on the ground floor.
Q: What time is check-in time for rooms? Do you allow late-check-in?
• Day Rooms (up to 14-hours) can check-in as early as 5:00AM. Latest check-out for Day Rooms regardless of check-in time is 10:00PM. To make the most of the 10:00PM, check-in latest at 8:00AM.
• Day Rooms can be upgraded to Overnight Rooms (the night before and/or on the night of your event) for a specified number of persons per room. For night before overnight upgrades, check-in is 6PM. For event night overnight upgrades, check-out is 10AM the day after.
Example:
Event is Saturday evening. Overnight upgrade night before event - check-in is Friday, 6PM.
Event is Saturday evening. Overnight upgrade night of the event - check-out is on Sunday, 10AM.
Q: Do you allow early check-in or late check-out?
• Early check-in and Late check-out is subject to availability is 250/hour.
• Early check-in subject to availability is 4PM for Overnight upgrades that check-in at 6PM the day before your event (250/hr)
• Late check-out subject to availability is 12Noon for Overnight upgrades that check-out at 10AM the day after your event (250/hr)
Example:
Event is Saturday evening. Overnight upgrade night before event - check-in is Friday, 6PM. Subject to availability, early check-in can be as early as 4PM at 250/hr.
Event is Saturday evening. Overnight upgrade night of the event - check-out is on Sunday, 10AM. Subject to availability, late-checkout can be as late at 12Noon at 250/hr.
POOL USE
Q: Can we book the pool separately?
A: Yes! The poolside can be booked as a Venue for intimate special events (4-hours).
Q: If we are staying at Casa Antonia (overnight/day use) can we use the pool for free?
• Pool access in inclusive in overnight upgraded rooms for the overnight guests only - guests included in the room bookings. For Day Use rooms, pool access is not included.
PETS - OUR FURRY FRIENDS
Q: Can we bring pets?
A: Yes! Pets are allowed with a fee of ₱ 750/pet for day access. For overnight access, pets are allowed with a fee of ₱ 1000/pet. They must wear diapers indoors and outdoors. In common areas they must be leashed/in a pet stroller/carrier. Guests are also expected to clean up after their pets. We trust that the pets brought into Casa Antonia are balanced, well-behaved and trained for social situations. Guests are responsible for their own pets behavior. Any concerns arising between pets and other guests or event staff will be responsibility of the pet owner to resolve with the affected parties. Any messes left uncleaned (including soiling of sheets, floor mats, staining of flooring and tiles) will incur additional cleaning charges. Let's be mindful of keeping the rooms and common areas clean for hoomans =)
DISCOUNTS AND POLICIES
Q: Do you offer senior or PWD discounts?
A: Yes, 20% discount applies to the eligible guest’s share (with valid ID) only for Rooms. There are no senior/PWD discounts for Venue Rentals
Q: Are kids charged?
A: Children 6 years old and below are free of charge. Kindly bring proof of the child's age.
DAMAGES AND LOSSES
Q: What happens if something is damaged during our stay or event?
A: Any losses or damages of Casa Antonia property will be charged accordingly. The security deposit may be used or forfeited depending on the situation. Should the damages exceed the security deposit, an agreement between Casa Antonia/Your Organizer and the paying client will be drafted and agreed on regarding settling of replacement/repair of damaged property.
Q. Is Casa Antonia responsible for guests’ personal belongings?
A: Please take care of your belongings. We know events can get busy and there are so many people on site - family, friends, suppliers, staff, etc. For everyone’s peace of mind, please keep an eye on your personal items or have trusted family members/friends keep track of your belongings. Casa Antonia and its staff will not be held responsible for any loss, damage, or theft of guests’ belongings within the premises.